Photos: proleit.com
ProLeiT AG develops and supplies automation solutions for the process industry worldwide. Users are global players in the brewing, beverage, food, bakery, dairy, pharmaceutical, biopharmaceutical and chemical industries. The ProLeiT business model requires a powerful and highly available infrastructure. In order to meet these requirements and expand the IT infrastructure for the future, the software manufacturer has placed its trust in Softline's consultants.
"We are very grateful to Softline's consultants for taking on our technically demanding challenges. No other service provider dared to take on this project. With Softline, you can simply feel that their services end with satisfied customers and not with order fulfillment. When we need specialist knowledge, we are always happy to fall back on Softline's expertise."
– Andreas Mühlmeister, Head of Department/Head of Service & Support, ProLeiT AG
Photo: proleit.com
Challenges
- Mapping of the entire business operations via an extremely sensitive cluster mix of hardware from different and hardly compatible manufacturers
- Urgent desire to repair the virtual infrastructure virtually during operation in order to minimize the risk of business failure
- Lack of readiness on the manufacturer side for support issues
- Personnel bottleneck for infrastructure support
Our solution
- Confidence in your own performance and a large portion of courage to face this challenge
- Development of a special migration concept
- Transfer of the new solution during ongoing operations
Outcome
- Customer satisfaction after project completion led to follow-up orders in other areas such as Exchange and the network expansion of the internal virtualization cluster
- Further support for special cases that cannot be covered internally
- Establishment of a long-term partnership based on trust
