Photos: wgcarlzeiss.de
WG ‘Carl Zeiss’ eG has been relying on Softline's manufacturer-independent and holistic expertise since 2014. Thanks to an individual managed services concept, the housing cooperative's internal IT has access to an unlimited number of our specialized consultants – 365 days a year.
"As a company in the housing industry, our IT must also meet the current requirements of the market. With Softline, we have a strong partner who supports us in the cost-conscious implementation of our projects. The support for troubleshooting and the implementation of special solutions or interfaces is prompt and efficient. We particularly appreciate the proactive engagement with the customer. We receive tips and suggestions for improvement, are made aware of potential savings and are therefore not only in contact when there is a ‘fire’."
– Iris Hippauf, member of the Management Board at Wohnungsgenossenschaft ‘Carl Zeiss’ eG.
Photo: wgcarlzeiss.de
Challenge
- Low personnel capacities in the IT department
- Few IT resources with cross-manufacturer expertise
- Increasing demands on IT
- Introduction of new systems and technologies
Our solution
- Relief for internal IT through 365-day customer support with an unlimited number of consultants
- Access to Softline experts from different specialist areas thanks to a variable call-off quota
- Multivendor Service Desk: direct access to manufacturers, even without their own support contracts (3rd level support)
Outcome
- Support/framework agreement since 2014
- Sustained high level of customer satisfaction continuously leads to the commissioning of additional consulting services
- Main projects: Implementation of HCI solution and migration, migration and support of Lync/Skype for Business, Exchange, new introduction of Citrix XenMobile and ShareFile, support of VMware vCenter environment, Citrix VDI environment and Windows server infrastructure
- Always available advice on the technologies used
