Quelle: itzbund.de
The Federal Information Technology Centre (ITZBund) is the central IT service provider for the federal administration.
It is responsible for the operation, further development and consolidation of a highly complex, heterogeneous IT landscape for numerous federal authorities.
Challenge
As part of a comprehensive IT transformation, ITZBund aims to consolidate its historically evolved IT service and system management landscape and ensure it is future-proof.
Numerous key tools are being utilised in this process, including the BMC ITSM Suite, the Action Request System (ARS), the Atrium CMDB, various discovery solutions, other BMC modules, and the Flexera FlexNet Manager Suite.
The challenge was to operate these systems reliably, continuously develop them and, at the same time, adapt them to new business, technical and process requirements – always in accordance with ITIL standards and the high demands of a federal data centre.
Our solution
To provide support, Softline GmbH provided ITZBund with qualified specialists in the following roles under a multi-year framework agreement:
- IT service management specialists
- ARS and CMDB specialists
- Flexera and software asset management specialists
Among other things, Softline took the following tasks:
- Requirements analysis and process consultancy
- ITIL-compliant further development of the ITSM platforms
- Implementation, customisation and maintenance of the BMC and Flexera systems
- Development of architectural and implementation concepts for technical enhancements
- Implementation and customisation of interfaces
- Supporting documentation, training and methodological knowledge transfer
Outcome
- Stable operation and continuous modernisation of the central ITSM platforms
- Successful consolidation of a complex and heterogeneous IT service and system management landscape
- Further development and optimisation of ITIL-compliant service management processes
- Increased transparency and data quality through the targeted use of CMDB and discovery solutions
- Sustainable strengthening of the technological foundation through architectural and expansion concepts
- Ensuring knowledge transfer and empowering internal teams through documentation and training
Quelle: Bildkraftwerk / Peter-Paul Weiler
Conclusion
The partnership between ITZBund and Softline demonstrates how even highly complex and long-established IT service management environments can be successfully consolidated and further developed through the targeted deployment of experienced specialists.
Thanks to its in-depth expertise in ITSM, BMC technologies and software asset management, Softline provided ITZBund with long-term support in modernising its central systems and processes.
This collaboration formed the basis for stable operational processes, continuous improvements and a successful transfer of knowledge – a significant contribution to the future viability of the federal administration’s IT services.
