Photos: cologne-bonn-airport.de
Cologne Bonn Airport (CGN) is one of Germany’s most important commercial airports and is subject to particularly stringent security requirements.
Since 2019, CGN has relied on Softline’s expertise to digitise, automate and streamline identity management processes at both central and local levels. The close collaboration with several independently operating specialist departments in particular highlights the complexity and multi-faceted nature of the project.
"Since 2019, Softline has been supporting us with a high level of expertise in the digitalisation of our ID management. Thanks to bespoke integrations with other systems, self-service solutions for guests and the involvement of external companies, we have been able to make our processes significantly more efficient.
In particular, the automation of various verification processes and the implementation of self-service options have significantly boosted our performance. Softline is a reliable partner for us, one that understands our complex requirements and works with us to implement innovative solutions."
Photo: koeln-bonn-airport.de
Challenges
- Complex verification processes
- Visitor registration and management
- Complex organisational structure with decentralised responsibilities
- Need for seamless integration into existing IT systems
Our solution
- Implementation and configuration of a flexible access management platform
- Full two-way integration
- Development of standalone self-service portals:
- Visitor registration
- Contractor management
- Visitor and group management with system integration
- Automation of verification processes via a user-friendly self-service interface
- Introduction of kiosk systems
Outcome
- Increased productivity through more efficient use of existing capacity, achieved through:
- Optimised processes for ID card management
- Automated verification processes
- Self-service kiosk solutions
- A higher level of digitalisation whilst ensuring compliance with security requirements
- Greater transparency and control
Conclusion
Thanks to Softline’s comprehensive support, Cologne/Bonn Airport has succeeded in modernising complex and security-critical administrative processes in a sustainable manner.
The combination of technical expertise, process consulting and the development of bespoke solutions has not only led to a significant increase in efficiency, but has also laid the foundations for a future-proof, digital ID management system.
This close and trusting collaboration demonstrates how digitalisation can be successfully implemented in a security-sensitive environment.
